Customer expectations and standards are getting higher with every passing day in an on-demand industry which is leaving businesses under pressure to perform faster and better. Businesses are now implementing new technology to reinforce their services and keep up with the ever-changing demands of their clients. Working with the right logistics company that uses the right technology is now essential to meet deadlines and track shipped merchandise in real time.

Smart supply chain management technology enables retailers and freight companies to be swifter by allowing retailers to track shipments any time. The need for real-time tracking and accurate delivery systems has caused logistics and transportation sectors to rely on mobile, wireless, and handheld technology. The end result is greater efficiency.

Now that the economy has demanded greater efficiency and transparency- without an increase of cost- it has led logistics companies to utilize wireless technologies and cloud computing to automate systems and improve accuracy.

3PLs (3rd Party Logistics) are turning to technology to streamline their client supply chain activity and improve their client relations. Using a Customer Relationship Management (CRM) system allows clear visibility of supply chain operations. This access to data also helps businesses recognize and improve areas that are lacking within their operations.

Although technology is making its way into supply chains at an increased pace, according to The 2016 MHI Annual Industry Report “current adoption rate of mobile technologies in supply chains is 26 percent, it is expected to surge to 75 percent over the next six to 10 years.”

Businesses shipping products need to be able to respond to clients about their shipping status. Incorporating new technologies will make that discussion much easier. Communication in general improve business operations, with mobile technology and live information, managers and owners will have better insight into their supply chain.